Use cases

Our consultant served as IT Operations Manager, leading incident resolution efforts and driving improvements in ITIL processes (Incident, Problem, Change).

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• Led bridge calls and coordinated cross-functional teams to resolve major incidents.
• Drove root cause analysis and problem-solving across departments.
• Implemented proactive monitoring to reduce incident impact.
• Approved emergency changes and ensured a stable change process.
• Trained stakeholders and supported global teams across business units.

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