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Use cases

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Network Infrastructure Services for Stability and Scalability

Challenge

The client required structured leadership and coordination for their network infrastructure services, ensuring operational reliability, lifecycle planning, and efficient resource use. 

Our Role

Our consultant served as Service Manager and Team Lead for the infrastructure network area, managing day-to-day operations, budgeting, and service delivery.

Key Contributions

  • Led network operations and coordinated cross-team activities.
  • Managed budget planning and follow-ups for infrastructure services.
  • Oversaw project planning, lifecycle management, and equipment procurement.
  • Chaired internal and external service review and facilities meetings.
  • Led resolution of major incidents and collaborated across teams for preventive planning.
  • Handled resource management and prioritized team activities.

Result

Improved operational control, streamlined infrastructure planning, and enhanced service reliability across the network environment. 

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